Try restarting your computer if you cannot find the program that is using the device.
Close out of any other software that could be using the device. This is often caused because of the Capture Card being in use someplace else, such as: with another software is using the device, another Scene in Streamlabs Desktop has another source for it active, or etc. Unless you are using the Elgato 4k 60 Pro Capture Card, in which case you need to download the (4K Capture Card Utilities ) and you need to select “Elgato Game Capture 4K 60 Pro(Video)(#01)”) This is due to Elgato’s primary software not functioning with this device. In the Video Capture Device source Properties and not anything else Make sure the Device is set to Elgato Game Capture HD (or your device’s driver for Avermedia, Razer Ripsaw, etc) If on PS4: Visit the Settings > System section of the PlayStation 4 interface, and turn off Enable HDCP. Then if you need to add it to another scene choose Add from existing and not Create New. Once it's completely removed, re-add it in a singular scene. You can check that guide out by Clicking Here!ĭelete all of your Capture Card sources in all of your scenes. If you have not yet checked out our guide on how to get started with a capture card
